Employment Opportunities

Title: Licensed Professional Counselor/Case Management Supervisor

Reports To:  AfterCare Manager

The Women’s Safe House is the oldest and largest provider of emergency services to women and children experiencing domestic violence. We also work with women and families experiencing sexual assault, stalking and human trafficking. The Women’s Safe House is a 24-hour facility. We are an active member of the State of Missouri and National Coalitions Against Domestic and Sexual Violence.

The Licensed Professional Counselor/Case Management Supervisor will work directly with the women and children residing at our facility who have experienced domestic abuse.  This position will be responsible for providing trauma informed counseling and supportive services to our participants with a women-defined advocacy approach. The Licensed Professional Counselor/Case Management Supervisor will lead a small team to create a collaborative environment in order to help motivate and develop staff while keeping our participant needs a priority.The Women’s Safe House is the oldest and largest provider of emergency services to women and children experiencing domestic violence. We also work with women and families experiencing sexual assault, stalking and human trafficking. The Women’s Safe House is a 24-hour facility. We are an active member of the State of Missouri and National Coalitions Against Domestic and Sexual Violence.

Description of Duties:

• Counsel and encourage participants on personal challenges in their lives and partners with them to make informed choices about their futures; Maintain a caseload; meet weekly or as needed with participants; Monitor participants progress toward stated plans and goals.
• Assist and support TWSH’s Case Management team to help women in developing their personalized goals, objectives and plans while providing the best available options to our participants; Expand the continuum of integrated support services for our participants. Services may include, but may not be limited to: providing short-term and long-term medical, nutritional and/or health services; legal remedies and services, public assistance services (e.g., job training, etc.); short-term, transitional and/or permanent housing; child protection services; alcohol and drug evaluation and education; services for persons with disabilities; interpreter/translation services; financial planning and credit rights information; etc.
• Help develop and motivate the Case Management team, building a culture of collaboration, high performance management and accountability.
• Partner with organization leaders to help drive and sustain the requirements of TWSH programs.
• Assist Case Managers and advocates in developing group counseling/discussion skills through modeling of social skills and self-esteem building; Responsible for developing and leading at minimum one ongoing group meeting per week.
• Partner with the Director of Programs to provide staff development training on pertinent topics of special interest to staff and volunteers.
• Partner with the Childcare Advocates to determine recommendations/interventions for parents; refers parents to outside agencies as appropriate to assist with setting up appointments with professionals.
• Partners with the Director of Residential Services and other staff to discuss recommendations on individual case by case needs of the program participants and what is the best trauma informed decision for the participant and the agency; Reviews and partners with other staff to make recommendations in areas of resident requests for shelter stay and extensions.
• Periodically audits case files and reports findings to the Director of Programs.
• Complete all appropriate paperwork on behalf of agency regarding residents’ housing.
• Co-administers bus vouchers from the City of St Louis for use by residents.
• Complete appropriate paperwork on behalf of agency regarding residents’ housing.
• Conduct weekly support group evaluations and compiles data into report.
• Advocate for clients, with their permission, to other agencies and direct support service organizations.
• Answer the Crisis Intervention Hotline as needed and provides telephone crisis intervention counseling, information, referral and linkage to community resources.
• Acts as Administrator on Duty. On-call position, as needed.
• Provides other duties as assigned related to the Shelter and supporting survivors/their dependent children in a trauma-informed manner. 

Desired Requirements and Skills:

• Master’s Degree in Counseling, Psychology or Social Work. Licensing required.
• Knowledge of counseling techniques, strategies, and parenting; legal mandates regarding provision of services; behavioral management techniques; resources and agencies providing services to parents and children.
• Must have previous leadership experience.
• Preferred experience working with women and children within a domestic violence environment.
• Crisis intervention experience required.
• At times, a flexible schedule is needed to accommodate a 365/24/7 facility. Standard working hours are Monday-Friday. At times, may need to work different shifts to help accommodate the needs of the Shelter. This is an on-call position.

Other Knowledge/Skills/Abilities:

• Demonstrate the ability to work well with people of various ethnic, racial, and socioeconomic backgrounds.

• Strong ability to build interpersonal relationships and effectively communicate across teams.
• Must adhere to TWSH policies, procedures, and standards including, but not limited to, confidentiality assisting victims of crime and similar practices.
• A deep appreciation and understanding of the issues of trauma and domestic violence.
• Willingness and ability to convey warmth, compassion, respect and non judgment to people experiencing domestic violence.
• Ability to adhere to safety policies, procedures and practices including, but not limited to wearing rubber sole shoes when lifting and carrying items.
• Must have own reliable transportation, valid driver’s license and automobile insurance.

Working and Physical Conditions:

• This position will work within an organization serving women and children residing in a domestic violence shelter (confidential location).
• Able to lift up to 25 pounds.

The Women’s Safe House is an equal opportunity employer.

To print job description Licensed Professional Counselor_Case Management Supervisor

Title: Housing Advocate

Reports To:  AfterCare Manager

Opportunity Overview:

The Women’s Safe House (TWSH) is the oldest and largest provider of emergency services to women and children experiencing domestic violence. We also work with women and families experiencing sexual assault, stalking and human trafficking. The Women’s Safe House is a 24-hour facility. We are an active member of the State of Missouri and National Coalitions Against Domestic and Sexual Violence.

TWSH AfterCare program was established in 2007 to address the economic and housing situations of post-shelter residents through the provision of case management, advocacy and financial support. The AfterCare Program process begins while a participant still resides in the shelter, typically within the first two weeks of entry, and focuses on financial independence and assisting participants with finding permanent housing solutions.

The newly developed Housing Advocate position will primarily focus on identifying housing assistance to families impacted by domestic violence as they transition and/or maintain independent housing in the community. The Housing Advocate will actively work to develop and maintain relationships with landlords/housing partners in the community to find transitional living space and help educate landlords/housing partners about the importance of working with victims of domestic and sexual violence in order to remove some of the housing barriers this population faces. The Housing Advocate will work actively and directly with participants and landlords through coordinating move-in activities, procuring move-in documents, serving as a liaison for apartment maintenance, and coordination of rental and other support payments. During this transition period, the Housing Advocate may provide ongoing trauma-informed advocacy to our program participants.

Description of Duties:

• Help participants establish housing and counsel participants on how to move towards self-sufficiency; work with participants to identify their desired housing type, location and applicable amenities; provide thorough explanation to participants to ensure they understand the involvement and expectations; provide ongoing monitoring of participants progress towards stated plans and goals.
• Engage with community leaders, landlords and housing developers to explain how the program benefits the community and educate them on how to work with this at-risk population; partner with managers and owners to create tenancy inventory of safe and accessible housing opportunities in engaged neighborhoods with quality educational options for those with children; maintain a positive relationship with managers and owners of the housing programs.
• Visit potential and contracted housing sites to assess the accommodations offered.
• Collaborate with other staff and agencies to provide excellent care for our participants. Regularly work alongside Residential Case Management staff in accordance to TWSH’s Provision of Services Flow Chart in order to provide a full range of services to our participants.
• Partner with Safe@Home to ensure subsidies are being administered correctly.
• Ongoing collaboration with Employment Connections to break down barriers to self-sufficiency.
• Record, compile and enter data within appropriate systems.
• Partner with participants and landlords in matters related to consistency in rental payments, housing maintenance and similar housing stabilization factors.
• Coordinate transportation services as needed.
• As needed, answer the Crisis Intervention Hotline during lunch, meetings, etc.
• Perform other duties related to supporting participants and their dependent children in a trauma-informed manner as assigned.

Desired Qualification and Skills:

• Bachelor’s Degree in Social Services or a relatable field. Extensive equivalent experience may be substituted.
• Experience working with domestic violence centers and/or at-risk populations.
• Preferred experience with Rapid Re-housing programs and/or transitional housing programs.
• Experience offering case management to at-risk populations, offering a trauma-informed approached is preferred.
• Must adhere to TWSH policies, procedures, and standards including, but not limited to, confidentiality assisting victims of crime and similar practices.
• An ongoing commitment to providing trauma-informed services to program participants and others.
• High level of empathy, flexibility and comfort providing support and advocacy to people experiencing domestic violence.
• Scheduling flexibility; must be available to work at minimum 2 evenings per week and potentially some Saturday’s per client’s needs.
• Since this role requires travel to housing sites, a clean driving record, valid driver’s license, automobile insurance and the ability to use your personal vehicle is required. Mileage reimbursement is offered. 

Working  and Physical Conditions:

• Advocates work with women and children residing in a domestic violence shelter (confidential location).
• Ability to adhere to safety policies, procedures and practices including, but not limited to wearing rubber sole shoes when lifting and carrying items.
• Able to lift up to 25 pounds.
• Must wear rubber sole shoes when lifting and carrying items.

The Women’s Safe House is an equal opportunity employer.

To print job description Housing Advocate

Data Services Coordinator

Reports To:  Compliance/Supervisor on Duty

Overview: 

The Data Services Coordinator is primarily responsible for maintaining our client database. Additionally, this role will troubleshoot and handle onsite support for the organization. Must be detail candidate will be a self-starter with the ability to review operational procedures to maximize efficiency. 

Description of Duties:  

• The Data Services Coordinator will be manipulating information and providing reports necessary for shelter operations as well as invoice and grant usage.  
• Regularly coordinates with program staff to ensure timeliness and quality of data collection.  
• Responsible for collecting, compiling and reporting data collected during the Residential Intake process (e.g., lethality assessments, etc.).
• Serves as a member of TWSH’s data collection team per the organization’s Evaluation Procedure. Partners with compliance to conduct data audits to ensure database integrity.
• Assists in the training of other staff and volunteers on some processes related to the collection, compilation and reporting of Residential data.  
• Responsible for basic onsite IT for staff and residents. This may include equipment setup/moves and accessory replacement. As necessary, escalate and coordinate more complicated IT matters with our IT Help Desk.  
• Store, maintain and track issuance of portable devices (laptops, tablets, projector, web cam, etc.); maintain server room; coordinate destruction of obsolete/inoperable equipment with our IT Help Desk; create/update user guides as needed. 
• Internal staff telephone management to include: maintenance of staff voicemail boxes, troubleshoot issues; handle equipment moves/replacements; maintenance calls; aid in project to replace phone system; maintain employee phone list, create/maintain user guides.  
• May assist with the crisis intervention line, as needed.  
• Assist with special projects, as required. 
• Provides other duties as assigned related to the Shelter and supporting survivors/their dependent children in a trauma-informed manner. 

Requirements and Skills:

• Bachelor’s degree preferred or relevant field and/or equivalent working experience. 
• Minimum 1-3 years of experience working extensively with computer programs and reporting. Applicants with 3-5 years of clerical/secretarial work will be considered.  
• Microsoft Office competency required, including Excel, Word, PowerPoint and Outlook.  
• Experience within nonprofit is highly desired. 

Other Knowledge/Skills/Abilities:

• Must be attentive to detail.
• Ability to handle confidential information.
•  Must have familiarity with or the ability to quickly learn a client database (Apricot Case Management Database).
• Must adhere to TWSH policies, procedures, and standards including, but not limited to,
  confidentiality assisting victims of crime and similar practices.
• A deep appreciation and understanding of the issues of trauma and domestic violence.
• Scheduling flexibility; able to work some holidays and other shifts as needed.
• High levels of empathy and comfort working with persons experiencing domestic violence.
• High level of comfort and flexibility providing support and advocacy to people experiencing
  domestic violence.
• Willingness and ability to convey warmth, compassion, respect and non judgment to people
  experiencing domestic violence.
• A commitment to answer the Crisis Intervention Hotline, on average, two hours per week.
• Ability to adhere to safety policies, procedures and practices including, but not limited to wearing
  rubber sole shoes when lifting and carrying items.
• Must have own reliable transportation, valid driver’s license and automobile insurance.

Working and Physical Conditions:

• The Data Services Coordinator will work within an organization serving women and children residing in a domestic violence shelter (confidential location).
• Able to lift up to 25 pounds.
• Must wear rubber sole shoes when lifting and carrying items.

Organization Description:

• The Women’s Safe House is the oldest and largest provider of emergency services to women and children experiencing domestic violence. We also work with women and families experiencing sexual assault, stalking and human trafficking. The Women’s Safe House is a 24-hour facility. We are an active member of the State of Missouri and National Coalitions Against Domestic and Sexual Violence.

The Women’s Safe House is an equal opportunity employer.

To print job description Data Services Coordinator

Title: Director of Programs

Reports To: Executive Director

The mission of The Women’s Safe House (TWSH) is to empower women and families to rebuild their lives free of domestic abuse through emergency services, education and advocacy. TWSH is one of the oldest and largest providers of such services in the St. Louis State of Missouri and National Coalitions Against Domestic Violence. TWSH is an equal opportunity employer.

The Director of Programs will help move the mission and vision of the organization forward by overseeing and evaluating the portfolio of TWSH program along with woman-defined advocacy. The Director of Programs will bring their proven ability to lead others and create a collaborative environment in order to motivate and develop staff. Under the supervision of the Executive Director, the Director of Programs will serve as a member of the Leadership Team and oversee the Programs team.

Description of Duties:

• Oversee the coordination, implementation and delivery of all programs, contracts and related services, promoting collaborative relationships between program areas and guaranteeing the expectations of funders, partners and stakeholders are consistently met. Ongoing and yearly management and re-evaluation of the services and training is ensure our programs reflect evidence
• Lead the design, coordination deadline driven reports and deliverables. Primarily partners with the Data Services Coordinator to ensure the data collection and reporting
• This position serves as the liaison between TWSH and our community partners. Strengthens existing relationships and develops new community partnerships
• Help develop and motivate the team, building a culture of high performance management. Partners with organization leaders to help drive and sustain the requirements of TWSH pr leadership and direction for four
• Oversee the overall department budget and program budgets.
• Contribute to grant writing to ensure financial sustainability of programming. In conjunction with the Development and Finance team, reviews and submits reports timely to funders, partners and collaborators.
• Partner with our Training Coordinator to review and update our required training, making recommendations to enhance our training to be more user-friendly and engaging. Coordinate with our Training Coordinator to ensure our staff are appropriately trained and remain updated on any changes to our current training requirements.
• With the assistance of the Director of Residential Services and Team Supervisors, coordinate staffing to ensure our 365/24/7 facility is appropriately staffed and programs are being facilitated properly.
• Partner with Team Supervisors to make sure our program participants receive engaging and informative content for our ongoing group meetings.
• Work with the Director of Residential Services and Team Supervisors to measure our outcomes of programs provided to our program participants.
• Provides oversight and leadership for TWSH’s Safe@Home Program; Data Services; Coordinates Disaster and Safety Teams.
• May complete internal investigations of incidents allegations and grievance, preparing written reports as needed.
• Provide other direct services to program participants when necessary, which includes advocacy, compassionate listening and will partner with the Director of Residential Services/Case Management regarding decisions to program participant’s needs.
• Maximize existing resources and identify partnerships to increase sustainability.
• The successful candidate will assist in raising the agency’s profile through participation in external meetings and by remaining knowledgeable of new developments within the domestic abuse and child welfare system.
• Answer the Crisis Intervention Hotline as needed and provides telephone crisis intervention counseling, information, referral and linkage to community resources.
• Acts as Administrator on Duty. On-call position, as needed.
• Provides other duties as assigned related to the Shelter and supporting survivors/their dependent children in a trauma-informed manner.

Desired Requirements and Skills:

• Bachelor’s Degree is required; Master’s degree preferred.
• 5-7 years relevant experience providing oversight of program and funding requirements.
• Must have at minimum 3 years leadership experience.
• Preferred experience working with victims of violence and/or homeless persons, but not a requirement.
• Must have experience with grant management and program deliverables.
• The ideal candidate will have a background reviewing program policies and procedures to increase collaboration on outcomes.
• At times, a flexible schedule is needed to accommodate a 365/24/7 facility. Standard working hours are Monday-Friday. At times, may need to work differently shifts to help accommodate the needs of the Shelter. This is an on-call position.

Other Knowledge/Skills/Abilities:

• Ability to handle multiple priorities.
• Strong organizational skills and time management.
• Demonstrate the ability to work well with people of various ethnic, racial, and socioeconomic backgrounds.
• Must adhere to TWSH policies, procedures, and standards including, but not limited to, confidentiality assisting victims of crime and similar practices.
• A deep appreciation and understanding of the issues of trauma and domestic violence.
• Willingness and ability to convey warmth, compassion, respect and non judgment to people experiencing domestic violence.
• Ability to adhere to safety policies, procedures and practices including, but not limited to wearing rubber sole shoes when lifting and carrying items.
• Must have own reliable transportation, valid driver’s license and automobile insurance.

Working and Physical Conditions:

• This position will work within an organization serving women and children residing in a domestic violence shelter (confidential location).
• Able to lift up to 25 pounds.

The Women’s Safe House is an equal opportunity employer.

To print job description Director of Programs